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ITSM Enhancer

ITSM Enhancer automatically builds and maintains your configuration management database (CMDB), providing a single source of trusted asset information to support IT service management (ITSM) processes.

ITSM Enhancer improves data quality by, for example:

  • Mapping connector data accurately to the CMDB.

  • Automatically maintaining the CMDB with enriched data.

  • Ensuring current CMDB with near-time updates.

  • Providing integration with top ITSM vendors (BMC, ServiceNow, TopDesk) to improve CMDB quality.

  • Speeding up ITM activities by providing robust contextual data around configuration items (CI).

Current version​

The current supported release version for ITSM Enhancer is 5.55.

note

ITSM Enhancer follows the release versioning of the Snow Integration Manager releases. The release notes for ITSM are available within the Snow Integration Manager release notes on Snow Docs.

For more information about the current and prior releases, see Snow Integration Manager in the Snow product release notes .