Replicated inventory information

The ITSM Connector for BMC Helix Remedyforce imports the following types of inventory data from Snow License Manager web API to the BMC Helix Remedyforce dataset.

Bios

Target object name: BMC_BIOSElement

Source field	Target field	Target field name
«"bios_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> BiosSerialNumber + «"»	"Snow_Id_c"	SnowId
«"bios_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> BiosSerialNumber + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"bios_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> BiosSerialNumber + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_BIOSElement	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer -> BiosSerialNumber	"BMCServiceDesk__SerialNumber__c"	SerialNumber
Computer -> Hardware -> BiosVersion	"BMCServiceDesk__Version_Number__c"	VersionNumber

Card

Target object name: BMC_Card

Source field	Target field	Target field name
«"card_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> DisplayAdapters -> Name + «"»	"Snow_Id_c"	SnowId
«"card_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> DisplayAdapters -> Name + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"card_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> DisplayAdapters -> Name + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_Card	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer -> Hardware -> DisplayAdapters -> Name	"BMCServiceDesk__ShortDescription__c"	ShortDescription
"Video Card"	"BMCServiceDesk__CardType__c"	CardType

CD Rom Drive

Target object name: BMC_CDRomDrive

Source field	Target field	Target field name
«"CdRom-drive_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> OpticalDrives -> Name + Computer -> Hardware -> OpticalDrives -> OpticalDriverType + «"»	"Snow_Id__c"	SnowId
«"CdRom-drive_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> OpticalDrives -> Name + Computer -> Hardware -> OpticalDrives -> OpticalDriverType + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"CdRom-drive_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> OpticalDrives -> Name + Computer -> Hardware -> OpticalDrives -> OpticalDriverType + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_CDROMDrive	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer -> Hardware -> OpticalDrives -> Name + Computer -> Hardware -> OpticalDrives -> OpticalDriverType	"BMCServiceDesk__ShortDescription__c"	ShortDescription

Computer

Target object name: BMC_ComputerSystem

Source field	Target field	Target field name
«"computer_» + Computer -> Id + «_» + Computer -> Name + «"»	"Snow_Id__c"	SnowId
«"computer_» + Computer -> Id + «_» + Computer -> Name + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"computer_» + Computer -> Id + «_» + Computer -> Name + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_ComputerSystem	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
“Deployed”	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer -> Domain	"BMCServiceDesk__Domain__c"	Domain
Computer -> Name	BMCServiceDesk__Hostname__c	Hostname
Computer -> Manufacturer	BMCServiceDesk__ManufacturerName__c	ModelManufacturer
Computer -> Model	BMCServiceDesk__Model__c	ModelName
Computer -> IsVirtual	BMCServiceDesk__IsVirtual__c	IsVirtual
“Desktop”, “Laptop”, “Server”	BMCServiceDesk__PrimaryCapability__c	PrimaryCapability
Computer -> BiosSerialNumber	BMCServiceDesk__SerialNumber__c	Serial
Computer -> Hardware -> PhysicalMemoryMb	BMCServiceDesk__TotalPhysicalMemory__c	TotalPhysicalMemory
Computer -> Status	SLM_Status__c	SLM Status
Model -> RemedyforceId	BMCServiceDesk__FKModel__c	FKModel

IP Endpoint

Target object name: BMC_IpEndpoint

Source field	Target field	Target field name
«"ip-endpoint_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> IpAddress + «"»	"Snow_Id__c"	SnowId
«"ip-endpoint_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> IpAddress + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"ip-endpoint_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> IpAddress + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_IPEndpoint	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer ->Hardware -> NetworkAdapters -> Name	"BMCServiceDesk__ShortDescription__c"	ShortDescription
Computer ->Hardware -> NetworkAdapters -> IpAddress	"BMCServiceDesk__Address__c"	Address
"IPv4" -> "IPv6" -> "Unknown"	"BMCServiceDesk__AddressType__c"	AddressType

LAN Endpoint

Target object name: BMC_LanEndpoint

Source field	Target field	Target field name
«"lan-endpoint_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> MacAddress+ «"»	"Snow_Id__c"	SnowId
«"lan-endpoint_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> MacAddress+ «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"lan-endpoint_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> Name + «_» + Computer -> Hardware -> NetworkAdapters -> MacAddress+ «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_LANEndpoint	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer ->Hardware -> NetworkAdapters -> Name	"BMCServiceDesk__ShortDescription__c"	ShortDescription
Computer -> Hardware -> NetworkAdapters -> MacAddress	"BMCServiceDesk__MACAddress__c"	MacAddress

Logical Disk

Target object name: BMC_LogicalDisk

Source field	Target field	Target field name
«"logical-disk_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> LogicalDisks -> Name + Computer -> Hardware -> LogicalDisks -> VolumeName + «"»	"Snow_Id__c"	SnowId
«"logical-disk_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> LogicalDisks -> Name + Computer -> Hardware -> LogicalDisks -> VolumeName + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"logical-disk_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> LogicalDisks -> Name + Computer -> Hardware -> LogicalDisks -> VolumeName + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_LogicalDisk	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer -> Hardware -> LogicalDisks -> Name + Computer -> Hardware -> LogicalDisks -> VolumeName	"BMCServiceDesk__ShortDescription__c"	ShortDescription
Computer -> Hardware -> LogicalDisks -> SizeMb	"BMCServiceDesk__Available_Capacity__c"	AvailableCapacity

Memory

Target object name: BMC_Memory

Source field	Target field	Target field name
«"memory_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> PhysicalMemoryMb + «"»	"Snow_Id__c"	SnowId
«"memory_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> PhysicalMemoryMb + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"memory_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> PhysicalMemoryMb + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_Memory	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer -> Hardware -> PhysicalMemoryMb	"BMCServiceDesk__Capacity__c"	Capacity

Mobile Device

Target object name: BMC_Phone -> BMC_Tablet

Source field	Target field	Target field name
(«"Mobile_» -> «"tablet_») + MobileDevice -> Id + «_» + MobileDevice -> Name + «_» + MobileDevice -> Name + «_» + MobileDevice -> Model + «_» + MobileDevice -> Id «"»	"Snow_Id__c"	SnowId
(«"Mobile_» -> «"tablet_») + MobileDevice -> Id + «_» + MobileDevice -> Name + «_» + MobileDevice -> Name + «_» + MobileDevice -> Model + «_» + MobileDevice -> Id «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
(«"Mobile_» -> «"tablet_») + MobileDevice -> Id + «_» + MobileDevice -> Name + «_» + MobileDevice -> Name + «_» + MobileDevice -> Model + «_» + MobileDevice -> Id «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_Phone -> BMC_Tablet	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
MobileDevice -> Manufacturer	"BMCServiceDesk__ManufacturerName__c"	Manufacturer
MobileDevice -> Model	"BMCServiceDesk__Model__c"	Model
MobileDevice -> Status	"SLM_Status__c"	SLM Status
Model -> RemedyforceId	"BMCServiceDesk__FKModel__c"	FKModel

Model

Target object name: BMC_Phone -> BMC_Tablet -> BMC_ComputerSystem

Source field	Target field	Target field name
«"» + Computer -> Model + « (» + Computer -> Manufacturer + «)"»	"Name"	ModelName
BMC_Phone -> BMC_Tablet -> BMC_ComputerSystem	"BMCServiceDesk__FKCMDB_Class__c"	FKCMDBClass
"False"	"BMCServiceDesk__Inactive__c"	Inactive
Computer -> Manufacturer	"BMCServiceDesk__Manufacturer__c"	Manufacturer
«"model_» + Computer -> Manufacturer + «_» + Computer -> Model + «"»	"Snow_Id__c"	SnowId

Product

Target object name: BMC_Product

Source field	Target field	Target field name
«"application_» + ComputerApplication -> ComputerId + «_» + Application -> Id + «_» + Application -> Name + «"»	"Snow_Id__c"	SnowId
«"application_» + ComputerApplication -> ComputerId + «_» + Application -> Id + «_» + Application -> Name + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"application_» + ComputerApplication -> ComputerId + «_» + Application -> Id + «_» + Application -> Name + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_Product	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Application -> Name	"BMCServiceDesk__ShortDescription__c"	ShortDescription
Application -> ManufacturerName	"BMCServiceDesk__ManufacturerName__c"	ManufacturerName
"Standard Product"	"BMCServiceDesk__ProductType__c"	ProductType

Operating System

Target object name: BMC_OperatingSystem

Source field	Target field	Target field name
«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"»	"Snow_Id__c"	SnowId
«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_OperatingSystem	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer.OperatingSystem	"BMCServiceDesk__ShortDescription__c"	ShortDescription

Person

Target object name: BMC_Person

Source field	Target field	Target field name
«"person_» + User -> Id + «_» + User -> FullName + «_» + User -> UserName + «"»	"Snow_Id__c"	SnowId
«"person_» + User -> Id + «_» + User -> FullName + «_» + User -> UserName + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"person_» + User -> Id + «_» + User -> FullName + «_» + User -> UserName + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_Person	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
User -> Username	BMCServiceDesk__ShortDescription__c"	ShortDescription
User -> Email	BMCServiceDesk__Email__c	Email
User -> FullName	BMCServiceDesk__FirstName__c	Firstname
User -> FullName	BMCServiceDesk__MiddleName__c	Middlename
User -> FullName	BMCServiceDesk__LastName__c	Lastname
User -> MobilePhoneNumber	BMCServiceDesk__MobilePhone__c	MobilePhoneNumber

Processor

Target object name: BMC_Processor

Source field	Target field	Target field name
«"processor_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> ProcessorType + «"»	"Snow_Id__c"	SnowId
«"processor_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> ProcessorType + «"»	"BMCServiceDesk__InstanceID__c"	InstanceID
«"processor_» + Computer -> Id + «_» + Computer -> Name + «_» + Computer -> Hardware -> ProcessorType + «"»	"BMCServiceDesk__Name__c"	InstanceName
"Snow Software"	"BMCServiceDesk__Source__c"	Source
BMC_Processor	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"Deployed"	"BMCServiceDesk__CI_Status__c"	CIStatus
Computer -> Hardware -> NumberOfProcessors	"BMCServiceDesk__NumberOfLogicalProcessors__c"	NumberOfLogicalProcessors
Computer -> CoreCount	"BMCServiceDesk__NumberOfCores__c"	NumberOfCores

Relation

Target object name: BMC_HostedSystemComponents

Source field	Target field	Target field name
«"relationship_» + Computer -> RemedyforceId + «_» + Component -> RemedyforceId + («_Component"» -> «_Most Frequent User"»)	"Snow_Id__c"	SnowId
«"relationship_» + Computer -> RemedyforceId + «_» + Component -> RemedyforceId + («_Component"» -> «_Most Frequent User"»)	"BMCServiceDesk__InstanceID__c"	InstanceID
«"relationship_» + Computer -> RemedyforceId + «_» + Component -> RemedyforceId + («_Component"» -> «_Most Frequent User"»)	"BMCServiceDesk__Name__c"	RelationshipName
Computer -> RemedyforceId	"BMCServiceDesk__Source__c"	Source
BMC_HostedSystemComponents	"BMCServiceDesk__CMDB_Class__c"	CMDBClass
"No"	"BMCServiceDesk__HasImpact__c"	HasImpact
"Component" -> "Most Frequent User"	"BMCServiceDesk__ImpactDirection__c"	ImpactDirection
Component -> RemedyforceId	"BMCServiceDesk__Destination__c"	Destination

Bios​

Card​

CD Rom Drive​

Computer​

IP Endpoint​

LAN Endpoint​

Logical Disk​

Memory​

Mobile Device​

Model​

Product​

Operating System​

Person​

Processor​

Relation​