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Manage access to your customers

Learn how to manage access to your customers' Snow Atlas system.

For your managed customers, you always have full access to their Snow Atlas system. For customers who have set up your access to their Snow Atlas system in External access, your access to their system is determined by how the customer configures Role management in External access. For more information, see Set up external access.

Sign in to customers' Snow Atlas system​

To sign in to a customer's Snow Atlas system, the access status for the customer must be enabled and you must be listed as an authorized user. For more information, see Add or remove authorized users.

  1. In Partner access, go to the row for the customer whose system you want to access.

  2. Do one of the following:

    • Select Sign in from that row.

    • Select the customer domain, and then in Customer information, select Sign in.

    A banner at the top of every page that you access shows at the upper-left corner that you are signed in with Partner access. At the upper-right corner, the banner shows the name of the customer whose system you are signed in to.

View information on customers' Snow Atlas system​

You can view information about the customer's Snow Atlas system and your access to it.

  1. In Partner access, go to the row for the customer whose system information you want to view.

  2. Select the customer domain.

Add or remove authorized users​

To sign in to a customer's Snow Atlas system, you must be listed as a user who is authorized to access their system.

The Authorized users list that you select from includes all the users in your own organization's Snow Atlas system.

  1. In Partner access, go to the row for the customer for whom you want to add or remove authorized users.

  2. Select the customer domain.

  3. In Customer information, you can set the users who are authorized to access that customer's system in Authorized users. Do any of the following:

    • To add users, select them from the Authorized users list.

    • Remove users from the list.

    Your changes are saved automatically.

  4. Do one of the following:

    • If you are one of the authorized users, and want to sign in to the customer's system, select Sign in.

    • If you are not added as an authorized user, or do not want to sign in, select Cancel.

Return to Partner access​

You can only be signed in to one system at a time.

To return to Partner access, you must leave the customer's system.

  1. Go to the banner at the top of the page which indicates at the upper-left corner that you are signed in with Partner access.

  2. Select the arrow to the left of Partner access.

    You leave the customer's Snow Atlas system and return to Partner access in your organization's Snow Atlas system.

tip

To sign out of Snow Atlas, you can go to User profile and select Sign out.